Service commitment_河北省东光县逸隆包装机械制造有限公司

Yilong company is located in Beijing Tianjin Hebei carton packaging machinery manufacturing concentrated area, the surrounding facilities are perfect, we can provide practical solutions.

Provide professional technical support and service guarantee before / during / after sale.

Pre sales: technical consultation, personalized solutions, product recommendation, plant planning

On sale: free installation and debugging technical training

After sales: production process guidance, troubleshooting, machine maintenance and maintenance, production line improvement suggestions, parts supply

1. Free service

1.1 be responsible for the installation and debugging of equipment for users free of charge, and train the user's operation personnel and maintenance personnel for 2-3 persons, from the start of equipment adjustment to the end of being proficient by the trained personnel.

1.2 the whole machine is guaranteed for one year with lifelong maintenance. During the warranty period, our company will provide free technical service and maintenance (except for damage caused by abnormal use) for the failure caused by the defects of the equipment itself. The cost of production will be charged as appropriate outside the warranty period, and the warranty period will be calculated from the date of qualified equipment acceptance.

1.3 provide technical support for users free of charge.

2. Service response

2.1 strengthen the pre-sale and after-sale service, and "provide 7 × 24 hours of technical consulting service, whole process service and lifelong service" is implemented in the whole process of product manufacturing, installation, debugging and maintenance.

2.2 after receiving the quality problem information reflected by the user during the warranty period, if it needs to be solved on site, they should arrive at the user's site within 48 hours and solve the problem within 12 hours.

3. Regular maintenance

3.1 purpose: to ensure the good operation of the equipment, and provi